A PASSENGER from Derby who was on board a plane that made an emergency landing at East Midlands Airport believes the airline responsible should offer counselling to those affected.
Adrian Pepper also said they should pay out compensation and refuted an airport statement that said its staff on the night "ensured information was communicated appropriately," calling it "demeaning".
Mr Pepper, 44, of Mickleover, was flying home from a business trip to Ibiza when the aeroplane got into problems as it started to descend to land at the Castle Donington-based airport.
He said there was a smell of acrid smoke and, when the plane came to a stop, next to emergency vehicles, "children were screaming and there was utter panic".
A spokesman for the Air Accidents Investigation Branch said its officials have undertaken an investigation in to what happened but the results would not be known "for some time".
Mr Pepper, of Girton Way, said: "In my view, the very least Jet 2 should be offering is counselling to those passengers who want it and compensation for those on the flight.
"At times in the plane and afterwards in the airport you could see how shocked some people were.
"This sort of thing doesn't happen to you on a regular basis, it's a once in a blue moon situation, and some people could end up traumatised by this."
The plane ran into difficulty on its approach to the airport at around 8.50pm on Wednesday. Once it had landed Mr Pepper and his partner had to force an emergency door and climb out on to the wing of the plane and into the arms of the emergency services.
Jet 2 said the flight had "a minor electrical fault" and is investigating further.
Last night it could not confirm whether or not the plane was still grounded or if any defects had been fixed and it was flying again.
It also did not comment on Mr Pepper's call for counselling and compensation.
Mr Pepper said: "I read the statement that East Midlands Airport put out after the incident with interest.
"In it they said extra water and seating were put out for us and that more staff were on hand to tell us what had happened and what to do next.
"But that is not what I saw.
"Staff there didn't tell us what was happening and acted like nothing more than wet fish when we asked them for help.
"For them to come out with a statement like that is nothing short of demeaning."
A spokesman for the Air Accidents Investigation Branch said: "Investigators have been to East Midlands Airport and have carried out a thorough examination.
"The results will be published online but that report will not be available for some time."
