THREE little words – they're what I long to hear these days.
Just three little words – they mean so much, cost nothing to say and yet I don't hear them half as much as I used to.
Can you guess which ones I'm talking about?
And before you start thinking I've completely lost the plot, and I'm yearning for love and romance at my age, please let me hastily put you right.
The words I refer to are simply please and thank you!
It can't just be me who has noticed how impolite and inconsiderate folk are these days.
And I'm not going to say it's just the younger generation either. This wave of rudeness seems to affect all ages, all races and all genders.
Yesterday, I was driving down to Birmingham Airport to pick up my daughter. The traffic was particularly bad and quite snarled-up in places.
I noticed a car at a junction waiting to pull out into the line of slow-moving vehicles, but do you think anyone would let him in?
Not a chance. In fact, the drivers all seemed to huddle together to stop him pulling out.
Well, I thought, I'll do the decent thing when I get there and wave him through.
So I did. And you know what? He didn't even thank me!
It really irritated me. I wasn't expecting a big bouquet of flowers or eternal gratitude, for goodness sake, but a simple raise of the hand or nod of his head in acknowledgement would have been appreciated.
I've also noticed people are getting ruder on social media and in e-mails.
I belong to one of the Sell It, Swap It pages on Facebook, and it's amazing how rude some people can be, especially when they are hoping to buy something.
There are absolutely no niceties involved at times.
In fact, if I was selling a lot of the items, I would refuse to let people have them unless they showed some basic manners.
How many times do you see a message that simply says "Can I have it?" or "I want that"? No please, no thank you. Incredible.
And then, even worse, people arrange to buy things and never bother turning up. There are no end of comments about that. How hard can it be to send a quick message saying you've changed your mind?
Now I do understand some of the reason for curt e-mails. After all, we are inundated with them.
I know I can easily get 200 in a day (most of them are advertising) but even so, if someone has taken the time to write to me, I do try to reply to them.
There's nothing worse than sending something out that you think is fairly important and then not hearing back from the recipient.
I end up calling them and checking if they got the mail and that makes me feel so needy.
A few years ago, I was on a time management course, and we were told never to reply to e-mails unless specifically asked to.
And most definitely never fire back a "thank you" – the course leader claimed this was a huge time waster.
Well, I reckon it probably takes less than five seconds to send a quick "cheers" – and even if all 200 of my e-mails needed replying to that's still only 1,000 seconds.
Just over 15 minutes a day – I think I can still fit that into my day and be productive.
Still, my enthusiasm for good manners did rather backfire on me today.
I nipped out to buy lunch and picked up a few other items while I was in the supermarket.
There was a little old lady behind me in the checkout queue and she only had a couple of things in her basket, so I suggested she might like to go before me.
And then, with a sly smile, she pulled out a huge wad of National Lottery tickets for the cashier to check, one by one.
![Carolyn Bointon: Good manners cost nothing – why it's so vital that we mind our Ps and Qs Carolyn Bointon: Good manners cost nothing – why it's so vital that we mind our Ps and Qs]()